Return Policy

**RETURN POLICY**

Thank you for shopping with us. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a free return service.

**Free Returns**
You may return any unused and unworn item within 30 days of delivery for a full refund. Return shipping is free of charge for all eligible returns.

**Conditions**
- Items must be returned in their original condition, including all tags and packaging.
- Items must not show any signs of wear, damage, or alteration.
- Customized or personalized items are non-returnable unless defective.

**Refund Process**
Once your return is received and inspected, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is complete.

**How to Initiate a Return**
To begin your return, please contact our customer service team at the email or phone number below. We will provide you with a prepaid return shipping label and instructions.

**Contact Information**
Company Address:
Room 601, Building 3, No. 1288 Dingxi Road, Changning District, Shanghai

Email: halibut@chromeheartsjewelry.net

Phone: +86 15922966179

If you have any questions or concerns regarding your return, please do not hesitate to reach out. We are here to help.